Help centre

Answers to the things people ask most. If yours is not here, write to us and a person will reply.

Getting started

How do I create an account?

Enter your phone number, confirm the six-digit code we send by SMS, then give your name, date of birth and accept the rules. You need to be 18 or over. It takes about a minute.

I did not receive the SMS code.

Wait for the resend timer, check you entered the number correctly, and make sure you have signal. If it still does not arrive after two attempts, contact us — repeated requests will be rate-limited to protect against SMS abuse.

Can I sign in with email instead?

Yes, if you have added an email address and a password to your account. Your phone number stays the primary identity.

Why do you need my date of birth?

To enforce the 18+ rule. It cannot be edited afterwards without going through support and verification, which stops people changing their age to get around the rule.

Your profile

How do I get the verified badge?

Take a selfie in the pose the app shows you. It is compared automatically with your profile photos and the selfie is not shown to anyone. Verification is optional but it makes people much more likely to reply.

Why was my photo rejected?

Photos need to show you clearly, contain no nudity, no contact details, no other identifiable people and no images that are not yours. If you think we got it wrong, you can appeal from the moderation notice.

Can I hide my workplace or education?

Yes. Every optional field has its own visibility switch, so you can fill it in for matching without showing it on your profile.

Privacy and visibility

Can people find me by my phone number?

No. Your number is never displayed and is not searchable. You can also exclude your phone contacts so people already in your address book are not shown to you and you are not shown to them.

Will my profile show up on Google?

No. Member profiles, photos and conversations are never published on the public web and are blocked from search engines. Only our marketing pages are indexable.

What is private discovery?

A mode where you are only visible to people you have already liked. You can browse without appearing in anyone else's suggestions.

How do I pause without deleting?

Pause discovery in your settings. Your profile stops being suggested to anyone, your matches and conversations stay, and you can turn it back on at any time.

Matching and messaging

Why am I not seeing many people?

Usually a narrow distance or age range, or a small area. Widening either helps. A new account also has fewer suggestions on the first day while your preferences settle.

Can someone message me before we match?

No. Messaging opens only when you have both liked each other. If you unmatch or block, the conversation closes immediately.

Do read receipts have to be on?

No. They are optional and you can switch them off in settings for everyone.

Subscriptions and billing

What do I get for paying?

Convenience: unlimited likes, seeing who liked you, undo, curated picks, travel mode, ad-free browsing, boosts and priority interests depending on the plan. Never safety features — those are free.

How do I cancel?

Cancel from your subscription settings. Cancelling stops the next renewal and you keep everything you paid for until the end of the period you already paid.

In what currency am I charged?

Sri Lankan rupees (LKR). The price you see on the plans page is the price you are charged, including any applicable taxes shown at checkout.

Account and data

How do I delete my account?

From your account settings, with a typed confirmation. Deletion is completable inside the product — you never have to email us to leave. There is a short recovery window in case you change your mind, then your data is erased.

Can I get a copy of my data?

Yes. Request an export from your privacy settings and we will prepare a machine-readable copy of your profile, preferences and activity.

Someone is impersonating me. What do I do?

Report the profile using the “fake identity / impersonation” category and tell us it is you being impersonated. This is treated as a high-priority case.

Still stuck?

Write to us with your registered phone number and what happened. Support replies in Sinhala, Tamil and English.

Contact support